The supplier has demonstrated a complete lack of integrity. (1) We had a written agreement specifying a certain quality standard, but after payment, he delivered a significantly inferior product. (2) I paid an additional amount for a custom logo, yet the entire order was shipped without any branding. (3) We agreed on a specific type of USB cable, but the supplier substituted it with a cheaper, lower-quality version. This supplier has proven to be entirely unreliable, and any future business dealings should be avoided.
תשובת הספק:
(1)Regarding quality: At first of our conversation,i have confirmed we don't sell Airpods,i never said our earbuds have sound quality like Airpods.But unexpectly and astonishing,the customer compared our earbuds with Airpods even if our price is much much cheaper than Airpods,this is very unreasonable requirement! We can't understand and accept customer's excessive request!(2)Regarding Logo,we had talked about where to print the Logo several times,finally the customer confirmed to print on the rope and we did it according to the customer permission,we don't understand why the customer is always saying we didn't make the Logo as said,why you forgot something so quickly?(3)Regarding USB cable,at first i had confirmed that we don't have Lightning charge cable,the customer approved it and never talked it any more since then,finally he purchased our samples,why the customer forgot the truth again? We have been in Alibaba for 15 years since year 2004,,integrity is always our main goal!
14 Mar 2025